Shipping policy

SHIPPING & DELIVERY POLICY

At LUNORA, we are dedicated to delivering your carefully selected products safely and efficiently. We treat every package with the utmost care to ensure it arrives at your doorstep in perfect condition.

ORDER PROCESSING

Every order is carefully prepared and dispatched from our facility within 1 to 3 business days (excluding weekends and holidays). As soon as your items are on their way, we will send you a confirmation email containing your personal tracking details.

DELIVERY TIMES & RATES

Shipping rates and available delivery choices are calculated automatically at checkout so you can select the option that best fits your needs.

  • Standard Delivery: Estimated 7 to 15 business days.

  • Calculated Rates: Displayed transparently during checkout based on your destination.

Please note: While we work closely with our carrier partners to meet these estimated timeframes, occasional delays may occur due to seasonal volumes, weather conditions, or customs processing.

EASY ORDER TRACKING

We believe in full transparency. Once your package is dispatched, you will receive a tracking link via email so you can follow your shipment every step of the way. Please allow 24 to 48 hours for the carrier system to reflect initial transit updates.

ADDRESS ACCURACY

To ensure your package reaches you smoothly, please review your shipping address before completing your order. If you notice an error, contact us immediately at 1lunora11@gmail.com. As long as your order has not yet been handed to the carrier, we will gladly update the delivery address for you.

CUSTOMS, DUTIES & IMPORT TAXES

For international deliveries, shipments may occasionally be subject to local import taxes, VAT, or customs fees determined by your destination country's authorities. These charges are handled directly by the recipient in accordance with local import regulations.

CARRIER HANDOFF & PACKAGE ASSISTANCE

Once your order is handed over to the delivery carrier, transit and final delivery are managed directly by the logistics provider. While LUNORA cannot be held legally liable for packages lost, stolen, or delayed during transit, we are fully committed to helping you if any issues arise.

If your package appears stuck in transit or shows as "Delivered" but you have not received it, please contact us promptly at 1lunora11@gmail.com. Our support team will guide you through the next steps and actively work alongside you to file an investigation with the carrier to locate your order.